Grievance Redressal
1. Our grievance officer
Smt. Nidhi Kumari, Grievance Officer · [email protected] · BookMyPandiit Technologies Pvt Ltd, Fraser Road, Patna 800001, Bihar. Acknowledgement within 24 hours for data matters and 48 hours for everything else; resolution within 30 days as the Consumer Protection (E-Commerce) Rules require.
2. How to raise a complaint
Write to the officer with your booking code and what happened. You may also raise it in the app, which attaches the booking automatically.
3. Escalation
If you are not satisfied with the resolution, escalate to the National Consumer Helpline (1915) or the consumer forum with jurisdiction. Nothing in our process removes your statutory rights.
4. Data matters
Requests to access, correct or delete personal data are treated as grievances under the DPDP Act and acknowledged within 24 hours. The account-deletion page carries the full path.